Welcome to our Frequently Asked Questions page!

Here are answers to some of the most frequently asked questions we receive.If you cannot find the information you need, please feel free to contact us directly and we will be happy to help you.

What is the company's main business?

IndulgenceX is a one-of-a-kind multi-label store based in Sydney Australia.We sell clothing including T-shirts, jackets, hoodies and so on.

How to place an order?

Placing an order is very simple, please follow these steps:

Browse the website or app: First, please browse our website or download our mobile app and find the product or service you are interested in.

Select a product or service: Browse our product or service catalog, then click on the product you want to purchase or select the service you need.

Add to cart: After selecting, click the "Add to Cart" button and the product or service will be added to the cart.

View your cart: Click on the cart icon or link to view a list of your selected goods or services. Here, you can modify the quantity or delete unwanted items.

Checkout Order: After confirming the goods or services in your cart, click the "Checkout" or "Go to Checkout" button.

Fill in the information: On the billing page, you need to fill in the relevant delivery information, including the recipient's name, address, contact number, etc. If you need an invoice, please fill in the invoice information.

Select payment method: On the payment page, choose your convenient payment method, such as credit card, Alipay, PayPal, etc.  

Confirm your order: After selecting your payment method, carefully check your order information to make sure everything is accurate.

Pay the order: After confirming the order information, click the "Pay" or "Confirm payment" button to complete the payment process according to the payment method you choose.

Order Completion: After successful payment, you will receive an order confirmation page or email and receive an order confirmation notification at a later date.

After completing the above steps, your order has been successfully placed! We will process your order as soon as possible and deliver the goods or services to the address you specify.

Q: What brands of clothing does IndulgenceX offer?

A: IndulgenceX offers a selection of clothing from multiple brands. We meticulously curate brands with unique styles and high-quality garments to meet the diverse fashion needs of our customers.

Q: How can I purchase clothing from IndulgenceX?

A: You can either visit our physical store or browse and purchase items from our online shop. For online purchases, you can choose your preferred payment method during checkout.

Q: Can I return or exchange purchased items?

A: Yes, we accept returns and exchanges for items that comply with our return policy. If you are unsatisfied with your purchase or encounter any quality issues, please contact us within one week of purchase, and we will do our best to assist you.

A: Yes, we accept returns and exchanges for items that comply with our return policy. If you are unsatisfied with your purchase or encounter any quality issues, please contact us within one week of purchase, and we will do our best to assist you.

A: Yes, we provide international shipping services. International shipping fees and delivery times may vary depending on the destination. Please confirm the relevant details with our customer service team before making a purchase.

Q: How can I contact IndulgenceX customer service?

A: You can reach our customer service team through the following channels:

Q: Are there any membership programs or promotional events?

A: Yes, we have membership programs and regular promotional events. As a member, you will enjoy exclusive discounts and event offers. Please follow our website and social media channels to stay updated on the latest promotions.

Q: Does IndulgenceX accept wholesale orders?

A: Yes, we welcome wholesale orders. If you are a retailer or interested in purchasing our products in bulk, please contact us via email, and we will respond promptly with detailed information.

If you have any other questions or need further information, feel free to contact our customer service team. Thank you for supporting IndulgenceX, and we look forward to providing you with a unique fashion experience!